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EdIndex

Waverley Court
Level C.3
4 East Market Street
EDINBURGH, EH8 8BG

Email: edindex@edinburgh.gov.uk

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EdIndex Housing Helpbot

I am going to be homeless

If you are homeless or are worried that you are about to be homeless, you need to contact one of the Council’s Locality Offices straight away to arrange a Homeless Assessment. It might be possible to stop you losing your current accommodation.

If you have received a Notice to Quit or are threatened with a Notice To Quit you can contact homelessness.prs@edinburgh.gov.uk for advice and support.

I am having trouble bidding

Please make sure you have created your login for Housing Online. If you have been given a new EdIndex number you will need to create a new login with this number using a different email address. The bidding guidance may be useful to help you with placing bids. If you are still having trouble please read our troubleshooting guide and Housing Online FAQs before contacting EdIndex. If you still need to contact EdIndex:

Please email your EdIndex number, full name, date of birth and problem you are experiencing to edindex@edinburgh.gov.uk and put "Housing Online issue" in the email subject line.

I don’t know my EdIndex Number

Please email your full name, date of birth and address to edindex@edinburgh.gov.uk. and put "Forgotten EdIndex Number" in the email subject line.

I don’t know what size of homes I can bid for

Our bedroom calculator can help you work out how many bedrooms you may be eligible for. To find out if you are a starter or a mover please read our Am I a starter or a mover FAQ.

I emailed EdIndex but haven’t received a reply

EdIndex receive around 750 emails a week so it can take up to 10 working days to get a reply. Please do not send a follow up email we will get back to you as soon as we can. The FAQ section on our website answers most questions we get emailed about so this may be of some help meantime.

I have moved house

When you move house you need to complete a new application form. Your EdIndex number will not change. Your waiting time will not change if you are a starter. If you are a mover your waiting time will be recalculated to the date you moved into your current address.

To let us know about your change of address and request an application form please email your EdIndex number, Full Name and new address to edindex@edinburgh.gov.uk.

I want to add someone to my application

Please email your EdIndex number, full name and address and then the full name, date of birth, and sex of the person to be added and whether the person is currently living with you full time (4 or more nights per week) to edindex@edinburgh.gov.uk and put "Application update" in the email subject line.

I want to apply for social housing in Edinburgh

Please print and complete this EdIndex application form. If you cannot print the form please:

Please email your full name, and address to edindex@edinburgh.gov.uk and put "Application request" in the email subject line.

Our Guide to Social Housing explains the process of registering to you. Our Guide to Waiting times will give you an idea of how long you may need to wait to be rehoused once you are registered. In general, applicants with a priority can expect to wait 2-3 years after being awarded priority to receive an offer of housing. Applicants without a priority can expect to wait significantly longer than this.

Our Guide to other housing options in Edinburgh may be useful to help you consider any alternative affordable accommodation that may be suitable for you. These are often a quicker way to be rehoused than waiting for social housing that is in very high demand.

I want to know how long I will have to wait

Our Guide to Waiting times will give you an idea of how long you may need to wait. In general, applicants with a priority can expect to wait 2-3 years after being awarded priority to receive an offer of housing. Applicants without a priority can expect to wait significantly longer than this.

Our Guide to other housing options may have some alternative affordable accommodation that you may be eligible for. These are often a quicker way to be rehoused than waiting for social housing which is in high demand.

I want to know how successful I was with my bids

We do not give out this information. If your bid has been successful you will normally be contacted within 2 weeks of the edition closing. Please make sure we have your up-to-date contact details. If you need to update your contact details:

Please email your EdIndex number, full name, address and updated contact details to edindex@edinburgh.gov.uk and put "Contact details" in the email subject line.

I want to know how to see if my bids have been received

You can check if your bids have been received by logging into your Housing Online account and selecting Current bids from the actions drop down. You need to do this before the weekly adverts close at 3:30am on a Sunday. If your bids do not appear here while the edition is open your bids have not been correctly registered and you should try again.

I want to know if I qualify for a priority

Applicants must meet certain criteria to be awarded a priority. Most priorities will be added to your application once either the EdIndex Team or a team you have been referred to, has assessed your current household circumstances and any specific needs of members of your household. You will be notified if you have been awarded priority. You can read about the criteria for priorities in our How do the Priorities work FAQ.

I want to update information on my application

Please email your EdIndex number, full name, and address and the details you wish to update to edindex@edinburgh.gov.uk and put "Application update" in the email heading.